RETURN/EXCHANGE POLICY

As much as we want you to love your Olivia Miller goodies, sometimes there are reasons why you might want to return or exchange your order. If you’ve ordered the wrong size or any other reasons, you can always exchange or return it (within the contiguous U.S.) so long as: 

1. Your return/exchange request is submitted within 30 days on the date of purchase.
2. Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
3. Your return/exchange request is from Our Website. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
4. For International returns (no exchange available), you must purchase your own shipping label to ship the item/s back to us.
5. We can only provide a free return/exchange once.
6. No return/exchange for final sale items and/or orders with a final sale discount code.

We reserve the right to refuse returns that do not meet these criteria. We will provide a FREE shipping label for your return/exchange, however there is a fixed $5 restocking fee for all return and exchange requests.
 

To initiate your return/exchange request please send an email to help@oliviamiller.com or message our representatives through live chat (toggle by clicking the chat icon on the bottom right corner). Please send us the following details:

1. Order Number
2. Reason for Return or Exchange
3. If Exchange, Provide Style, Color, Size, etc.
4. Other Instructions

We will respond to your request as soon as possible.